You can return your purchase to us in its original condition within 30 days of the date you received the item, and we will issue a full refund for the price you paid for the item.

To ensure the safe return of your items and the correct allocation of the items to your order, please contact us directly at online-returns@belleek.ie; please ensure you include your order reference number in all correspondences.

Our 30-day returns guarantee

Our 30-day* returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and inner packaging intact) and we will issue a full refund for the price you paid for the item.
We can only accept the return of opened items if they are faulty. Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty.
We are unable to exchange items that are not damaged, defective or incorrect, however if you have received a damaged, defective or incorrect item the following policies apply.

If the item was damaged in transit

If you take delivery of a Belleek Group Ltd package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange; please contact us directly at online-returns@belleek.ie and ensure you include your order reference number in all correspondences.

If the item is defective (within 30 days of receipt)

You have the right to return a faulty item within a reasonable period of time. Please contact us directly at online-returns@belleek.ie to discuss the natural of any defective item and any possible solutions.

If the item becomes defective (after 30 days of receipt)

Please contact us directly at online-returns@belleek.ie to discuss the natural of any defective item and any possible solutions.

If we sent you an item you did not order (an "incorrect" item)

As soon as you find out we've sent you an incorrect item, contact us directly at online-returns@belleek.ie to arrange return and/or replacement of the item in question. Please include your order reference number in all correspondences.

In the event of Belleek Group Ltd sending you a replacement for a damaged, defective or wrong item, you must return the item to Belleek Group Ltd within 30 days. Belleek Group Ltd reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which Belleek Group Ltd confirms we will issue a replacement.