Customer Support

Shipping & Delivery
Standard Approximate lead times for Shipping/Delivery
NI: 2-3 working days
ROI: 2-3 working days
UK: 3-4 working days
USA: 2-4 working days
Some items are subject to 5-7 weeks delivery time as they are shipped direct from the factory
 
For further information on shipping/delivery rates or lead times to any other area please contact us directly via email customerenquires@belleek.ie.
Privacy & Security
We take your privacy and online security very seriously. To read our Privacy Policy, click here.
Returns & Replacements
Our 30-day returns guarantee
Our 30 day returns guarantee means that if for any reason you are not satisfied with your purchase you can return it to us in its original condition within 30 days of the date you received the item, unopened with seals and inner packaging intact. We will then issue you with a full refund for the price you paid for the item.
Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty.
We are unable to exchange items that are not damaged, defective or incorrect, however if you have received a damaged, defective or incorrect item the following policies apply.
If the item was damaged in transit
If you take delivery of a Belleek Group Ltd package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange; please contact us directly at online-returns@belleek.ie and ensure you include your order reference number in all correspondences.
If the item is defective (within 30 days of receipt)
You have the right to return a faulty item within a reasonable period of time. Please contact us directly at online-returns@belleek.ie to discuss the natural of any defective item and any possible solutions.
If the item becomes defective (after 30 days of receipt)
Please contact us directly at online-returns@belleek.ie to discuss the natural of any defective item and any possible solutions.
If we sent you an item you did not order (an "incorrect" item)
As soon as you find out we've sent you an incorrect item, contact us directly at online-returns@belleek.ie to arrange return and/or replacement of the item in question. Please include your order reference number in all correspondences.
Jewellery Returns
Unfortunately as a result of health, hygiene and safety we are unable to offer a refund / exchange on the following;
Pierced earrings or other pierced body jewellery.
In the event of Belleek Group Ltd sending you a replacement for a damaged, defective or wrong item, you must return the item to Belleek Group Ltd within 30 days. Belleek Group Ltd reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which Belleek Group Ltd confirms we will issue a replacement.